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Return Policy

Returns and Complaints Policy - EuroComp


Effective Date: 20 September 2023


1. Returns

1.1. Customers of EuroComp (hereinafter "Customers") have the right to return products purchased in our online store, subject to the conditions set out in this Returns and Complaints Policy.

1.2. To exercise the right of return, the Customer must meet the following conditions:

The product must be returned in an undamaged condition and in the original packaging.

A return must be reported within 14 calendar days from the delivery date of the order.

1.3. The costs associated with returning the product to EuroComp are borne by the Customer.


2. Complaints

2.1. If the Customer receives a defective product or a product that does not match the order, they have the right to file a complaint.

2.2. Complaints should be reported immediately upon discovery of the defect or irregularity.

2.3. EuroComp commits to investigate and assess complaints within 14 calendar days from receipt.


3. Procedure for Returns and Complaints

3.1. To arrange a return or file a complaint, the Customer should contact us via email at info@eurocomp.be to obtain instructions and a return or complaint reference number.

3.2. The product being returned or subject to a complaint should be shipped to the following address:


EuroComp

Jules Moretuslei 199/1

2610 Antwerpen

Belgium


3.3. Upon receipt of the return or complaint, EuroComp will assess the condition of the product and provide a response to the Customer within the established timeframe.


4. Changes to the Policy

4.1. EuroComp reserves the right to amend this Returns and Complaints Policy. The current version of the policy is always available on our website.


5. Contact

5.1. If you have any questions about our Returns and Complaints Policy, please contact us via email at info@eurocomp.be


Thank you for using the services of EuroComp!


EuroComp

Thomas Mincewicz

Jules Moretuslei 199/1

2610 Antwerpen

Belgium

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